In this day and age, if you piss off your customers what could happen? If you're unlucky, you could get a hilarious viral video made that bashes on your service.
Here's Dave Carroll's awesome story:
"In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didn't deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise."
When I first heard this song I thought it was just a cheesy song with a country twang. Little did I know that there was a story behind it. I'm interested to know how United is going to address this. Stay tuned.
Every airline is the same... they make you pass through 500 different people who repeatedly deny that it's their problem... until 3 months later someone just tells you no... just thinking about it annoys me!
Comment by Laura on July 13, 2009 at 8:26am 
Comment by Aubree on July 8, 2009 at 1:36pm 
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